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Clinic Considerations

At Chelsea Valentino we provide nothing but the best quality service, however for me to be able to do so we need clients to please read the following diligently to ensure we can continue to reach your expectations.

 

Bookings

Bookings Can be made via several outlets

-Book now button on this website Availability & Services are Shown & confirmation is immediate)

 

-Book now Button Linked to Chelsea Valentino Brows Facebook & instagram page (Availability & Services are Shown & confirmation is immediate)

 

- Call or Text 0413781367 (if via text I will require a first and last name, services you require, email, phone number and the required dates/times that are best suitable.

 

Please allow 48 hours for myself to be able to contact you if required. Although I strive to reply as promptly as possible I do work alone so I may not to be able to reply as soon as I would like too please keep this in mind, I do my best to reply within a 24 hours period at the latest.

Friends, Family and Children

Due to safety & insurance no one except the client is able to enter the treatment room, Children, friends & family are able to wait in an unsupervised waiting room if they are able to sit quietly on their own. If children are unable to be left in the waiting room unsupervised & you have any cosmetic tattooing or services including lashes your services will be cancelled & your Booking Fee forfeited.

Arrival

In order for you to have a relaxed introduction and to fill out the necessary paperwork for your appointment, please arrive to you appointment on time or slightly early. Arriving 10 minutes or more later to your scheduled appointment time may result in your appointment being cancelled and your deposit will be forfeited.

 

As I currently work back to back I'm unable to shift others appointments due to people arriving late to their scheduled appointments. If you are running late please contact me on 0413781367 as soon as possible.

 

Cancellations, Rescheduling & No Shows

- Once a booking has been made please use the website to cancel or reschedule your appointments.

 

- No shows or rescheduling within the allocated time required, on multiple occasions will require a 100% non refundable booking fee to re-book.

 

- You can reschedule all appointments (excluding cosmetic treatments) if more than 24 hours notice is given. 
If 24 hours or less is given your Booking fee forfeits & a new booking fee will be required.

 

- Cosmetic Tattooing requires more than 48 hours notice, you may only reschedule once before you forfeit your booking fee & a new one will be required 

 

Deposits

- Every appointment booked will require a non refundable 50% Booking fee

 

- If booked via messenger or in store cash, card or a PayPal link with the amount owing will be sent through

- Appointments will not be confirmed or held without payment

- All Booking fees are non refundable under any circumstances including cancellations or rescheduling within policy times

- Arriving 10 minutes or more late you appointment will me cancelled & Booking fee forfeited.

- Please do not bring friends, family or children to your appointments unless they are able to sit in the waiting room without supervision. Doing so will result in your booking fee being lost and your appointment cancelled. 

 

Outstanding Payments

Outstanding payments can be made via Cash, Card or Paypal.

Payment Plans - Humm & Afterpay available

You will need to head to the Humm or Afterpay website and sign up as a customer prior to your appointment 

- If using Humm you must call the salon 24 hours or more prior to your appointment to ensure your payment will be approved, if you arrive without having done this and your oxipay account is declined you will be asked to pay the out standing amount.

- You decide if you would like to make weekly or fortnightly repayments

25% is reuired on the day than payment are debited over the weekly or fortnightly period of your choice.

- Minimum spend $150

- Must be 18+

- Can use to purchase Services & Products 

- Once signed up you can receive your purchases immediately 

After pay is also available please ensure you also have a signed up for an account prior to coming into the salon

Gift Certificates

Gift Certificates are currently available to buy in-store or over the phone and mailed out, Standard postage is $5 per gift certificate pick up is Free or you can purchase them online at www.chelseavalentino.com

- Gift vouchers can also be emailed to the buyer or recipient (clients can use these to book online or instore)

- They are Valid for 4 months & must be used on or prior to the expiry date. NO Exceptions

- You can booking appointments via online at www.chelseavalentino.com or call/text 0413781367

- If a client does not show, or shows up late & the appointment has to be rescheduled or the client wants to reschedule within the allocated 12 hours prior to their appointment, the deposited amount will be withdrawn from the gift certificates total amount

- They are non refundable for cash nor are they transferable to any other person

- They can be used to redeem services & products

- ID will be required when using a Gift certificate

Thank you 

Chelsea Valentino