Clinic Considerations

For me to be able to provide the best quality service & environment for you & others please read the following diligently. This will enable me to continuously reach your expectations.

 

Bookings

Bookings Can be made via several outlets

-Book now buttons on this website Availability & Services are Shown & confirmation is immediate)

-Book now Button Linked to Facebook Instagram

- Call or Text 0413781367 (if via text I will require a first and last name, services you require, email, phone number and the required dates/times that are best suitable.

- Online booking will be your quickest option as it is automatic, However Fb will be you next best option especially if you have questions etc as my VA Tamika will be able to take care of you quickly.

Please allow 72 hours if contacting me via this website or phone.

Friends, Family and Children

Due to safety & insurance, no one except the client is able to enter the treatment room, Children, friends & family are able to wait in an unsupervised waiting room if they are able to sit quietly on their own. If children are unable to be left in the waiting room unsupervised & you have any cosmetic tattooing or services including lashes your services will be cancelled & your Booking Fee forfeited.

Arrival

In order for you to have a relaxed introduction and to fill out the necessary paperwork for your appointment, please arrive to you appointment on time or slightly early. Arriving 10 minutes or more later to your scheduled appointment time may result in your appointment being cancelled and your deposit will be forfeited.

Due to working back to back appointments I'm unable to shift others appointments due to people arriving late to their scheduled appointment time. If you are running late please contact me on 0413781367 as soon as possible.

 

Parking 

Parking is all along the street & is Free for 2 hours however in peak times it can be tricky to find a spot so please allow an extra few minutes to find a park.

 

Cancellations, Rescheduling & No Shows

- Once a booking has been made you can use the website to cancel & reschedule or contact us via Facebook  or phone 0413781367 

- No shows or rescheduling within the allocated time required, on multiple occasions will require a 80% non-refundable booking fee to re-book.

- You can reschedule all appointments (excluding cosmetic treatments) if more than 24 hours notice is given. 
If 24 hours or less is given your Booking fee forfeits & a new booking fee will be required to make another booking.

- Cosmetic Tattooing requires More than 48 hours notice.

 

Deposits

- Every appointment booked will require a non-refundable 50% Booking fee

- If booked via messenger or in-store cash, card or a PayPal link with the amount owing will be sent through

- Appointments will not be confirmed or held without payment

- All Booking fees are non-refundable under any circumstances including cancellations or rescheduling within policy times

- Arriving 10 minutes or more late will result in your appointment being cancelled & Booking fee forfeited.

- Please do not bring friends, family or children to your appointments unless they are able to sit in the waiting room without supervision. Doing so will result in your deposit being lost and your appointment cancelled. 

 

Outstanding Payments

Outstanding payments can be made via Cash, Card or Paypal.

Gift Certificates

Gift Certificates are currently available to buy in-store or over the phone and mailed out, Standard postage is $5 per gift certificate pick up is Free or you can purchase them online at www.chelseavalentino.com

- Gift vouchers can also be emailed to the buyer or recipient (clients can use these to book online or instore)

- They are valid for 6 months & must be used on or prior to the expiry date. NO Exceptions

- You can book appointments online  or call/text 0413781367

- If a client does not show, shows up late or wants to reschedule without given the required amount of notice the deposit amount will be withdrawn from the gift certificates total amount

- Gift vouchers are non-refundable for cash nor are they transferable to any other person

- They can be used to redeem services & products

- ID will be required when using a Gift certificate

If you have any questions please reach out to me & ask away. You can contact me via Instagram or Facebook  

  • Pictured: Brow Design (Tinting & Shaping)

    Had my first Henna treatment with Chelsea yesterday and could not be more happy with the results! Absolutely love them! Great experience all round, relaxing, easy to talk to and exactly the results I was looking for! Everything you want in an awesome therapist! Thanks Chelsea xx

    Book Now

  • Pictured: Yumi Lash Lift Tint & Nourishing Lash Treatment

    Gorgeous girl inside and out who is amazing at what she does! Attention to detail and listens to what you want. Always happy to teach you new skills as well to complete your look! I always leave feeling fabulous!

    Book Now

  • Pictured: Brow Design (Tinting & Shaping)

    Chelsea is amazing!!! Her work is so professional ... never going back to basic salon brows after getting my brows done by Chelsea!
    Book Now